Field Service Technician

Description

Cozzini, LLC., a recognized leader in the manufacture of food processing equipment is seeking an experienced Field Service Technician. We are an innovative leader within the food industry, with manufacturing facilities in Chicago and Iowa.

Cozzini, LLC is a member of The Middleby Corporation Food Processing Equipment Platform. The company’s leading equipment brands serving the food processing industry include Alkar, Danfotech, MP Equipment, and RapidPak. The Middleby Corporation has been recognized by Forbes as one of the Best Small Companies in 2010.

We offer a complete line of benefits that include medical, dental, vision, life insurance, disability programs and 401(k) Profit Sharing Plan, along with supplemental programs.

Cozzini has a great opportunity for a Field Service Technician to join our Team!

Job Summary: The Field Service Technician is responsible for the installation, maintenance, and repair of Cozzin, LLC equipment (industrial equipment) and systems. This role involves traveling to customer sites to troubleshoot, diagnose, and resolve technical issues, ensuring optimal performance of our products. The ideal candidate will have a strong background in electro-mechanical systems and be able to communicate effectively with customers to provide top-notch service and support.

Key Responsibilities

• Travel to customer locations to install, maintain, and repair equipment/systems.
• Perform preventive maintenance, ensuring equipment operates efficiently and effectively.
• Diagnose mechanical, electrical, and/or software issues, providing timely and effective resolutions.
• Collaborate with customers to understand their needs and provide guidance on equipment operation and maintenance.
• Complete service reports and documentation accurately, ensuring clear communication of issues and repairs.
• Provide on-site and remote troubleshooting support via phone or other communication platforms.
• Train customers on proper equipment usage, safety procedures, and best practices.
• Follow all company and customer safety protocols, ensuring a safe working environment.
• Maintain and manage tools, equipment, and parts inventory necessary for performing service work.
• Continuously stay updated on new technologies, products, and industry trends to provide the best possible service.

If this excites you, then Cozzini is where you will want to continue your career. Submit your most recent resume.

Cozzini, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.

Benefits

• Health insurance
• Health Savings Account w/ ER contribution
• Flexible Spending Account w/ ER contribution
• Dental Insurance
• Company Paid Disability Insurance
• Employee Assistance Program
• Company Paid Life insurance
• Paid holidays
• Paid time off
• 401k
• Vision insurance

Requirements

• 2+ years of field service experience, preferably within the meat industry.
• Strong knowledge of electro-mechanical systems, troubleshooting, and repair techniques.
• Familiarity with PLC systems and control panels.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to read and interpret technical manuals, schematics, and diagrams.
• Effective communication and interpersonal skills, with the ability to explain complex technical information to non-technical users.
• Must be able to work independently and manage time effectively while on-site.
• Ability to travel extensively, sometimes on short notice, and provide after-hours support as needed.
• Valid driver’s license required.
• Bilingual proficiency in Spanish is an asset.