Information Technology Support Specialist

About the job

Job Title: Desktop Support / Infrastructure Specialist

Location: West Palm Beach, FL (On-Site)

Schedule: Monday – Friday, 9 AM – 6 PM

Compensation: $70K – $90K per year + annual discretionary bonus

Reports to: Senior Director of IT

Responsibilities

The Desktop Support / Infrastructure Specialist is responsible for maintaining a stable IT network, supporting AV/Presentation equipment, and ensuring seamless operation of users’ PCs and peripherals. This includes planning, developing, installing, configuring, maintaining, and optimizing hardware, software, and communication platforms.

• Provide executive-level customer support, including for senior management, across multiple offices.
• Act as the escalation point for IT troubleshooting and support, interacting with employees at all levels.
• Take ownership of customer-related incidents, either resolving them directly or coordinating with IT colleagues and outside vendors for a timely resolution.
• Provide on-site coverage during business hours and offer on-call support as needed.
• Manage asset inventory, including network components, printers, video conferencing equipment, desk and conference phones, and other hardware.
• Assist in managing network hardware (routers, switches, hubs, UPSs) to ensure seamless workstation connectivity.
• Facilitate IT onboarding for new employees, including configuring equipment, setting up accounts, installing software, and providing hands-on IT support.
• Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripherals.
• Support network design and maintenance tasks as needed.
• Oversee network connectivity for CCTV, access control, radio systems, video management systems, security turnstiles, elevator interfaces, and voice/data cable infrastructure.
• Interpret building plans, infrastructure requirements, and equipment serving both the base building and tenants.
• Coordinate and manage technological installations for property management, engineering, and on-site security teams.
• Ensure tenant compliance with property rules, regulations, and local/federal codes.
• Assist Site IT Management in overseeing telecommunications and network infrastructure.
• Maintain written records of all tenant IT-related requests.
• Perform additional duties as assigned.

Qualifications:

• Experience managing IT and building systems in a Class A retail, office, or mixed-use asset.
• Strong understanding of building IT and telecommunications systems.
• Familiarity with property management and related IT concerns.
• Ability to quickly adapt to shifting priorities, work under strict deadlines, and manage multiple tasks in a fast-paced environment.
• Experience supporting teams of at least 100 employees.
• Excellent communication skills, with the ability to handle conflicts professionally and remain calm under pressure.
• Strong technical expertise in systems administration, networking, and security.
• Proficiency in workstation and server operating systems, server tools/utilities, and data backup/restoration.
• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• Preferred certifications: ITIL, Microsoft, Network+, or CCNA.

Industry-Related Experience & Knowledge:

• Access control systems
• CCTV / IP camera systems
• Intercom systems

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities