The Amazon Employee Relations North America Operations team supports Amazon North America operations employees and field leaders and we are seeking an Employee Relations Principal to join our team. The successful candidate will have a demonstrated ability to i) quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; iii) influence leaders to win alignment, support, and change agents; and iv) lead and develop our team of employee relations professionals. The Principal will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. The successful candidate will work from an Amazon operations site or corporate location. The successful candidate must also be capable of significant domestic travel, sometimes with short notice, up to 50% of the time over the course of the year, to various Amazon locations.
Key job responsibilities
Key job responsibilities
Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment and leadership
Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience
Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks
Hire & Develop the Best: Lead the development and growth of our field employee relations team
Basic Qualifications
Bachelor’s degree required
10+ years of relevant experience in employee relations, labor relations, labor/employment law
Demonstrated experience producing executive level written materials and presenting before executive audiences
Experience supporting large hourly workforces highly desired
Successful record of creating, improving and executing programs at scale
Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
Preferred Qualifications
Advanced degree, JD, or other specialized training in labor/employee relations, with experience in California a significant plus
Experience in distribution logistics and/or transportation industry
Demonstrated ability to exercise independent judgment and discretion in managing multiple and competing priorities
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,000/year in our lowest geographic market up to $248,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
