Overview: LoveBound Destinations, a distinguished travel agency specializing in luxury travel experiences, is seeking a dedicated Online Cruise Reservationist to join our remote team. As an Online Cruise Reservationist, you will play a pivotal role in facilitating seamless cruise bookings for our discerning clientele, ensuring exceptional service and satisfaction.
Responsibilities:
Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines
Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements
Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs
Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options
Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation
Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally
Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities
Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality
Benefits:
Remote Work Flexibility: Enjoy the flexibility of working from home, allowing for a better work-life balance
Competitive Compensation: Receive a competitive pay with potential performance-based incentives and bonuses
Professional Development: Access to training and development opportunities to enhance your skills and knowledge of the cruise industry
Travel Perks: Gain access to cruise discounts, familiarization trips, and other travel-related benefits to expand your expertise
Team Collaboration: Join a collaborative team of travel professionals dedicated to delivering exceptional service and client satisfaction
Qualifications:
Strong communication skills, with a customer-focused approach and ability to build rapport with clients
Knowledge of cruise destinations, itineraries, cruise lines, cabin types, and onboard amenities
