Under direction of the Team Captains, the Guest Room Attendant cleans guest rooms, checks for and reports repairs needed, and responds to guest requests for additional items such as extra blankets, pillow, glasses, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES(May include, but is not limited to the following)
Clean assigned guest rooms within prescribed time including toilets, floors, mirrors and glass, bathtubs and showers, sinks, furniture and counter tops. Vacuum carpeting, remove soiled linen and trash, and replenish room supplies.
Respond promptly to guest requests such as special cleaning times and delivering extra towels
Check all lamps and fixtures for burned-out bulbs and check TVs and radios to ensure proper working condition. Report any needed maintenance to supervisor.
Check all plumbing fixtures to ensure normal leak-free operation
Remove room service dishes from guest rooms for prompt pick-up
Responsible for signing out, securing, and returning hotel passkeys for each day worked as well as room keys found in checked-out rooms
Arrange guest room furnishings and supplies according to exact departmental specifications
Attend department meetings as required by management
Complete training of Blood borne Pathogens procedures
Understand and follow the Trailblazer Guide, Housekeeping Manual, and Emergency/Evacuation procedures
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
Knowledge, Skills, And Abilities
Good organizational skills
Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read and communicate verbally in English and Spanish
Self-motivated and detail oriented
Possess initiative and high energy level
Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.
High School diploma or equivalent
PHYSICAL DEMANDS AND WORK ENVIRONMENT (May be required in order to perform the essential functions of the position)
Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
Work entails use of solvents/oils and electrical devices
May come into contact with fumes/odors and dirt/dust
Work is done in high places and occasionally on slippery surfaces
Constant awareness is required of surrounding areas to insure safety of employees and guests
Constant contact with co-workers and guests
May be subject to smoking environment and moderate noise
Position requires Team Member to enter and exit from the Team Member entrance which entails 4 flights of stairs (40 steps)
Frequent standing, walking, pushing/pulling over 100 lbs. (linen cart weighs 113 lbs. empty, with linen up to 600 lbs.), repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors
Occasional reaching overhead and bending over from floor to 6ft., lifting of 10 lbs. or less
Seldom requires sitting, crouching, kneeling, crawling, climbing, and balancing
Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination
Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and individuals’ religious beliefs or practices.
As a part of the new hire process, candidates will be required to complete a background check post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
