About the job
Member Support Representative Job Description
Our Client, a Financial Services Company, is looking for several individuals who are looking for an entry-level opportunity to gain experience in a corporate environment as a Customer Service Representative. This is an excellent opportunity to work in a large corporate organization and learn their corporate culture and service lines through an extensive paid training program.
As a Member Support Representative, you will be responsible for:
Receiving 40-50 inbound calls per day and function as the primary contact for our clients’ members and be responsible for answering customer inquiries and identifying solutions to any problems.Explaining disability benefit coverage, benefit extensions, answering open enrollment questions, clarifying income tax questions, documenting, and researching claims from beginning to end.Effectively listening to members and determining the best course of action. Most calls are resolved through well documented processes.Empathetically assist the member through the claims process.Offer excellent customer service by providing complete and accurate information to clients in a multi-tasking, high-pressure environment that requires attention to detail.
Company Benefits For Member Support Representative
Long-term opportunity with a chance of being hired as a permanent employee100% RemoteIncredible company culture with great opportunitiesPaid training and ability to gain experience in a corporate environment.Non-sales
Member Support Representative Requirements
You have a minimum of 3 years of experience in customer serviceYou are motivated to learn and are receptive to feedbackYou are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via emailYou can work in a fast-paced environment where multitasking and organization skills are requiredYou pay attention to detail and have strong problem solving and decision-making skillsYou are a team player who is self- motivated, has a sense of urgency, and looks for process improvementYou demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibilityYou have strong interpersonal, and communication skillsYou are sound, balanced, and have timely decision-making skills
