Nobi USA is a leading AgeTech company and developer of the Nobi Smart Light, committed to empowering elderly individuals, their loved ones, and senior care providers through discreet technology and smart solutions. Our goal is to deliver the best care when needed while ensuring independence when desired. We pride ourselves on delivering exceptional products and services while fostering a collaborative and innovative work environment.
Job Description
We are seeking an experienced Onboarding & Training Specialist to join our Project Delivery Team in the US. This role is highly operational, requiring frequent travel to customer locations across the country to deliver in-person training, conduct site visits, and provide hands-on support.
A strong background in the care sector is essential for this position, as you will be working closely with caregivers and care teams to ensure seamless integration of the Nobi Smart Light system into senior care environments.
Reporting to the Project Delivery Lead, you will work closely with Product Installation Specialists and Customer Success Executives, and other stakeholders to ensure the successful adoption and utilization of the Nobi Smart Light system.
Responsibilities
Training Delivery: Conduct engaging and informative training sessions on-site as remote to facilitate the successful use of the Nobi Smart Light system, ensuring customers feel confident and well-equipped.
Customer Support: Provide empathetic, ongoing support during the implementation process, including troubleshooting and escalation management, to ensure an optimal customer experience and satisfaction.
Project Execution: Execute planned schedules efficiently while maintaining bidirectional communication with the Project Delivery Lead.
Site Visits: Travel extensively across the US to oversee product implementation, provide on-site support, and ensure adherence to quality standards.
Customer Experience: Partner with the Customer Success Team to create a seamless and supportive journey for caregivers and residents.
Product Expertise: Develop deep knowledge of the Nobi Smart Light system and educate customers on best practices and optimal integration.
Collaboration & Initiative: Contribute proactively to broader projects and initiatives, leveraging insights from customer interactions to enhance our products and services.
CRM & Technology Utilization: Utilize CRM and service desk tools effectively for communication, documentation, and task management.
Qualifications
Strong Care Background: Direct experience in health or social care is required, with an understanding of challenges faced by caregivers and care recipients.
Operational Agility: 3+ years of experience in a customer success, training, or implementation role with a strong operational component.
Communication Skills: Excellent interpersonal and communication skills, with experience leading training sessions and fostering strong customer relationships.
Empathy & Compassion: Strong ability to empathize with customers, particularly in a caregiving context, and an appreciation for a thoughtful, compassionate approach.
Problem-Solving Skills: Solid analytical and troubleshooting abilities to resolve issues during training or project implementation.
Technical Proficiency: Familiarity with CRM tools, digital communication platforms, and service desk software.
Willingness to Travel: Comfortable with regular travel across the US to provide on-site customer support and training.
Nice to Have: Understanding and experience in the US Health and Social Care landscape.
Salary Range: $75,000 - $85,000
Benefits:
401(k) & 401(k) matching
Health, Dental, and Vision insurance
Paid time off
Parental leave
Schedule:
Full-Time (40-hour work week, flexible scheduling)
Monday to Friday (with potential occasional weekend work)
Ability to Commute/Relocate:
Houston, TX 77024: Must reliably commute or be planning to relocate before starting (Preferred).
Application
If you are passionate about senior care, training, and operational excellence, we’d love to hear from you!
We look forward to having you join our amazing team!
