Technical Support Help Desk

About the job

Location: Mechanicsburg, PA

Must be able to work on a shift basis outside normal working hours and weekends. The typical shift is 12:30 PM – 9 PM for this position, with select opportunities to work the morning shift of 7 AM – 3:30 PM.

Required Skills:

• Experience working in a help desk or ticketing IT system.
• Strong experience working with Windows Server, preferably 2016 and 2019 OS.
• Basic understanding of SQL and RDBMS concepts.
• Ability to work effectively in a team atmosphere on individually assigned tasks.
• Well-developed written and verbal communication skills.
• Experience with the build and deployment process.
• A general interest in IT with the motivation to learn and follow directions accurately and efficiently.

The candidate will join a project team dedicated to delivering client engagements from an off-site location, focused on common tools, technologies, and methodologies”

Preferred Skills:

• Experience with programming/scripting languages, RDBMS (.Net, Oracle Database, SQL Database, PowerShell).
• Preparedness to learn and work with minimal training tools.
• Experience with Microsoft Release Management preferred.
• Basic understanding of cloud technologies such as Azure.
• Assisting cross-functional teams in creating/updating process documentation.

Nice to Have:

• TFS (Microsoft) Release Management: Experience with Visual Studio Team Services (VSTS) and Azure DevOps.
• Experience with OpCon scheduler.

Responsibilities:

• Problem-solving: Ability to identify issues and develop effective solutions.
• Adaptability: Flexibility to adjust to changing priorities and environments.
• Time Management: Efficiently manage tasks and meet deadlines.
• Communication: Strong written and verbal communication skills to collaborate with team members and stakeholders.
• Team Collaboration: Ability to work effectively in a team atmosphere while handling individually assigned tasks.
• Cross-functional Teams: Collaboration with development, QA, and operations teams.
• Process Documentation: Assist in creating and updating process documentation to ensure clarity and consistency.

Additional Responsibilities:

• ServiceNow Ticket Creation
• Release Management tool Troubleshooting
• Workflow Creation: Creating workflows for new releases
• Workflow Modification
• RM Troubleshooting
• Server Troubleshooting: App pool, services
• Maintenance Activities: Maintenance page up and down, IIS reset, service stop and start
• Services Restart: In web/SVC/BizTalk servers
• Disk Space Cleanup: Both manual cleanup and automated cleanup through batch
• Database Activity: Data fix, package compilation, and Day0
• Server Management: APR, IIS reset web/SVC/BizTalk servers