UX Content Designer
About the job
Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
UX Content Designer, Agents and Reps Servicing
Join the User Experience organization at Liberty Mutual!
The User Experience organization at Liberty Mutual is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital quoting experience in the insurance industry and to make digital our primary channel for customer service and claims, delivering innovative experiences that exceed consumer and agent expectations.
About The Team
You’ll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers.
About This Role
We’re looking for a UX Content Designer to join our UX Product Design team working on the modernization of our customer service representative and independent agent experience focused on customer servicing. You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at improving service rep efficiency, improving employee/agent satisfaction, reducing service expenses and tech costs. You’ll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.
You’ll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers. In this role you will work with business, engineering, and product owners to understand the business vision, objectives, and transformation plans to help identify opportunities for competitive advantage.
In This Role, You Will
- Work in agile environments. You’ll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers.
- Identify content opportunities. You’ll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language.
- Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
- Continuously seek and integrate user feedback. You’ll evaluate UX effectiveness and determine where and how to optimize content.
- Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.
This Role Might Be For You If
- You have a Bachelor’s degree in English, Communications, Journalism or a related field, or equivalent work experience
- You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners
- You have experience working on design teams with a proven track record of successfully delivering content for internal-facing digital applications
- You have supported multiple agile software engineering teams in a scrum methodology environment
- You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc.
- You’re analytical, and you love to synthesize complex information
- You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results
- 3-5 years of relevant experience
Qualifications
- As typically acquired through a Bachelor`s degree in English, Communications, Journalism or related field or equivalent experience and 2+ years of experience in a related field
- Experience leading content initiatives from ideation through implementation
- Exposure to human-centered design practices and product development methodologies
- Strong attention to detail and ability to manage multiple projects simultaneously
- Exceptional written and oral communication skills
- Comfortable interacting with all levels of the company
- Ability to present projects and status reports
- Strong relationship building, networking, and collaboration skills
About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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