As a member of LSA’s network of Independently Contracted Interpreters in the Interpreting by Telephone (IBT) division, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters and all languages are welcome!
Responsibilities
Provide effective telephonic remote interpreting
Answer inbound calls in a timely manner
Provide superior customer service
Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
Complete training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience
Full fluency in both English and the target language
Technology proficient (web-based platforms, email, Microsoft Word)
Landline phone access for sound quality
An interpreting space that is quiet, secure, and free from outside noises
2+ years of professional interpreting experience preferred
Industry specific certifications/trainings preferred (CMI, CCHI, etc.)
Proof of 40+ hour medical interpreting training preferred (ex: Bridging The Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.
