The Outreach and Intake Coordinator serves as the primary point of contact for incoming referrals to Restore, conducting trafficking screenings, determining program eligibility, completing client intakes, and offering resource coordination. This role provides crisis intervention, manages on-call contractors, and ensures timely connection to internal and external services. Their work is essential in ensuring survivors and those at risk receive immediate, trauma-informed support and access to critical resources.
About Restore NYC
Restore is a nonprofit organization that makes freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking and a life of hope, restoration, and flourishing for every survivor. Learn more about us on our website.
Our Values
We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach
Diversity & Inclusion: The Foundation to Making Freedom Real
Restore's mission is to make freedom real for survivors of trafficking in the United States. To do that, we desire a staff team more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who have lived experience of trafficking or labor exploitation.
About The Position
The Outreach & Intake Coordinator will be the primary point of contact for incoming referrals to Restore. This role is responsible for conducting human trafficking screenings, determining eligibility for core programs, completing intakes, providing crisis intervention, and ensuring that new clients are connected to services at Restore or with external partners via resource coordination. The Outreach & Intake Coordinator will also coordinate the scheduling for the on-call contractors. While this role will not be responsible for establishing relationships with external partners, they will be expected to maintain and nurture existing connections and work closely with the Director of Client Services, who will oversee partnerships and major training. The ideal candidate will be trauma-informed, strong in relationship management, detail-oriented, and highly skilled in crisis intervention, intake processes, and resource coordination. They will be experienced in working with adults from underserved communities, have case management experience, and possess knowledge of human trafficking and/or gender-based violence.
Specific Responsibilities
Serve as the primary point of contact for incoming referrals via Restore’s referral line, help email, and website
Conduct trafficking screenings and determine eligibility for Restore’s core programs
Complete intakes and ensure timely connection of new clients to appropriate services at Restore or with external partners through resource coordination
Provide crisis intervention and safety planning as needed
Coordinate and manage the schedule for on-call contractors to ensure adequate coverage. Ensure after-hours incoming referrals are timely and appropriately connected to requested and available services
Supervise and support a part-time assistant who will assist with referrals and client intake-related tasks.
Maintain and nurture professional relationships with external partners regarding Restore’s programs, updating partners about services and capacity to fulfill program goals.
Assist with delivering internal and external training on referral overview, human trafficking identification, and introduction of Restore’s programs and services.
Consult with program directors to monitor program/service capacity closely and manage waitlists on Apricot.
Administer impact assessments to all incoming clients across programs at intake, before enrollment in a core service.
Ensure accurate and complete client records in Apricot, including required intake and identification documentation, before transitioning cases to the next program or staff
Experience
3+ years of experience providing services to survivors or other vulnerable populations
Experience coordinating or providing oversight to interns, volunteers, or staff, including assigning tasks, ensuring accountability, and supporting workflow efficiency
Requirements
Affirm the Nicene Creed and attend a Christian church
Deep commitment to the healing and well-being of survivors of trafficking
Proven ability to effectively assess and respond to high-crisis situations, ensuring client safety and appropriate service connection
Strong understanding of trauma-informed principles and experience working with individuals affected by trauma, particularly in high-stress environments
Ability to work independently, to efficiently prioritize tasks, and to meet deadlines
Excellent telephone and e-mail communication skills
Strong relationship-building/management skills
Strong problem-solving skills
Degree in Social Work, Mental Health, or a related field
Preferred Requirements
Fluent in Spanish
Seminar Training in Field Instruction (SIFI) certified
Compensation
The salary range for this role is $65,000–$70,000, based on qualifications, relevant experience, and ability to meet role responsibilities. Restore offers a comprehensive benefits package, including:
Fifteen vacation days, four spiritual retreat days, unlimited sick days, and parental leave
A flex-time policy
Major medical, vision, dental, life, and disability insurance
Employee contributions to a 401(k), HSA, and FSA
Commuter benefits
Job Location
This job is based in New York City and is hybrid. It requires on-site presence at Restore’s office two days per week and at the Queens Family Justice Center (QFJC) one day per week. Additional on-site attendance may be required for crisis response and urgent needs.
Equal Opportunity Employer
Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Only candidates selected for interviews will be contacted.
